Only the mastery of these techniques enables effective communication achieving superior results in the transmission, and especially in retention, of the message.  Widening the range towards the outside we must also state the importance of inter-personal communication towards clients, suppliers, partners and all other stakeholders in direct contact with the structure.

Effective management of relationships must not ignore the continuous improvement of one’s own relationship abilities through an awareness of all elements key of communication. In fact, we should not forget that communication, apart from oral communication, can be effected using looks, facial expressions, the tone of voice, movements, positions, body language, and the way of dressing.

This operational manual, using simple language and many examples taken from daily working life, has been created to furnish the essential knowledge to be able to better manage inter-personal relationships. Starting from an analysis of how messages are transmitted to obtain the rules and to define its pragmatics, the principal styles of behavior are analyzed, the mechanisms of negotiation communication and finally non-verbal communication.